Privacy Policy — Pack-Timco
Pack-Timco (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains the information we collect and how we use it when you visit our website, request service, or communicate with our team.
Information We Collect
We only collect information you voluntarily provide through our website forms, phone calls, SMS/text messages, or email. This may include:
- Name
- Email address
- Phone number
- Service address, town, or general location
- Details about your HVAC system, project, or service needs
We do not intentionally collect sensitive personal information.
Service Area
Because we serve homes throughout Connecticut and nearby New York, information may reference locations such as (but not limited to):
Connecticut:
Cos Cob, Darien, Fairfield, Greenwich, New Canaan, Norwalk, Old Greenwich, Redding, Ridgefield, Stamford, Stratford, West Redding, Westport, Wilton
New York:
Eastchester, Larchmont, Mamaroneck, Pound Ridge, Rye, Scarsdale, South Salem
We collect location details only to schedule service and determine availability.
How We Use Your Information
We use the information you provide to:
- Respond to inquiries and provide customer support
- Schedule service visits, maintenance appointments, or diagnostic evaluations
- Prepare and send estimates, invoices, and project updates
- Provide membership, warranty, and safety notifications
- Improve our website and internal processes
- Send optional helpful updates, reminders, or promotional messages when permitted
We do not sell customer data.
Calls, Emails & SMS/Text Messages
By submitting any form or contacting Pack-Timco, you give us permission to reach you by the communication methods you provide—including phone, email, and SMS/text.
Why we text:
SMS/text messaging is often the fastest way for our CSR team to confirm service windows, request details, and coordinate appointments.
- Marketing texts require consent.
By submitting a form, you provide prior express consent to receive text messages related to your request and, when applicable, promotional content. - Opt out anytime.
Reply STOP to end marketing texts immediately. Standard carrier rates may apply. - Transactional texts may continue as needed for active clients—such as appointment confirmations, system updates, or service reminders.
Email Marketing & Unsubscribe
You may receive optional Pack-Timco emails such as:
- Seasonal HVAC reminders
- Service insights and educational content
- Special offers
Every marketing email includes a clear unsubscribe link.
Unsubscribing from marketing emails does not stop essential communications such as:
- Estimates, invoices, and receipts
- Appointment confirmations
- Warranty, membership, or safety notices
These are required to deliver your services.
Sharing Your Information
We do not sell your information to third parties.
We may share limited information only with:
- Qualified service partners or installers assisting with your project
- Software platforms we use for scheduling, communication, or secure form processing
All partners are contractually obligated to protect your information and use it only to support Pack-Timco’s operations.
Data Security
We implement reasonable physical, administrative, and technical safeguards to protect the information you provide. While no system can guarantee total security, we continuously work to prevent unauthorized access or misuse.
Your Privacy Rights (Connecticut Residents)
If you reside in Connecticut, you may have rights under the Connecticut Data Privacy Act (CTDPA), including:
- Access to your personal data
- Correction of inaccuracies
- Deletion of your data
- Ability to opt out of certain types of processing
Where applicable, we honor universal opt-out signals such as Global Privacy Control.
Requests may be submitted to the contact information below.
Contact Us
For privacy questions or requests:
Pack-Timco
765 Honeyspot Road
Stratford, CT 06615
Phone: (203) 847-8781
Email: info@pack-timco.com
Terms of Service — Pack-Timco
Effective Date: [Insert Date]
By using the Pack-Timco website, you agree to the following Terms of Service.
Website Purpose
This website provides general HVAC information and allows homeowners in Connecticut and New York to request service. You agree to:
- Use the site for lawful purposes only
- Avoid attempting to disrupt or damage the site
- Not copy, scrape, or reuse content without written permission from Pack-Timco
Information Accuracy & Results Disclaimer
Information on this website is provided for general guidance and does not guarantee specific HVAC outcomes, rebates, system performance, or energy savings. Actual results depend on:
- Home construction
- System design
- Equipment selection
- Environmental factors
- Usage patterns
Estimates & Project Scope
Any estimate provided through the website or by our team is based on information available at the time.
Final pricing, design recommendations, and scheduling are confirmed only after an on-site consultation and formal written agreement.
Consent to Communications
By submitting a form, you authorize Pack-Timco to contact you by phone, email, and SMS/text for:
- Scheduling
- Follow-ups
- Service updates
- Estimate or project information
- Optional promotional communication (with consent)
Marketing preferences can be updated at any time as described in the Privacy Policy.
Intellectual Property
All images, text, logos, branding, and website design elements are the exclusive property of Pack-Timco and may not be used without written permission.
Limitation of Liability
Pack-Timco is not responsible for any damages arising from the use or inability to use this website, including indirect, incidental, or consequential losses.
External links to third-party websites are provided for user convenience; Pack-Timco is not responsible for their content, accuracy, or privacy practices.
Changes to These Terms
We may update these Terms from time to time. The “Effective Date” above will reflect the latest revision.
Cookies Settings — Pack-Timco
Pack-Timco uses cookies and similar technologies to ensure our website functions properly and to help us understand how visitors use the site.
Types of Cookies We Use
Essential Cookies
Support core site features such as form submissions, navigation, and security.
Analytics Cookies
Help us understand visitor activity (pages viewed, navigation patterns, etc.) to improve performance.
Preference Cookies (if enabled)
Store user-selected settings for a smoother browsing experience.
Pack-Timco does not use cookies to sell personal information.
If targeted advertising tools are implemented in the future, Connecticut residents will have the right to opt out through browser controls or Global Privacy Control (GPC).
Your Cookie Choices
You can manage cookies in two ways:
1. Through Our Cookie Banner
Accept, reject, or customize cookie types.
2. Through Browser Settings
Block or delete cookies directly in your browser.
Disabling essential cookies may affect some functionality.
