What Homeowners Say About Pack-Timco

Aletha C.

The overall experience was an a. They came out. The people are professional and clean. The truck was clean, and they knew what they were doing. They dress for work. They got down to business and clerly explained what was wrong and how much it would cost me.

Antony B.

Always excellent customer service! They are reliable and a pleasure to deal with! They are coming to install a new hot water heater in our new home when we move in.

Paul A.

It was time to replace our antiquated HVAC units which where over 24 years old. I got several quotes from several contractors each offering a variety of solutions. I selected Pack-Timco because Glenn Pack, the owner provided the most detailed proposal and demonstrated a real understanding of what my requirements were. He was SIGNIFICANTLY more knowledgable about HVAC than the other gentlemen who provided quotes. It took a little bit of time to get the job scheduled, but once we set the date, he and his crew showed up right on time. Over the course of the 4 day installation, everyone was extremely courteous and professional. They were also very neat, the first thing they did when they arrived was line the path from the door to the work area with plastic and tarps. This was a very big project for us and I couldn't be more pleased with quality of components selected for the job, the workmanship, and the communication provided by Pack-Timco. There guys are real pros.

Eddie D.

The quality of their work was great. I would recommend them because they provide good service and good quality work.

Mark H.

The technician (very friendly) arrived on time and performed the maintenance on the gas boiler. He asked to check out the two air conditioner units while he was there. I agreed. The entire process took approximately three hours, hence a larger total bill than I was initially expecting. Overall, even though the price seemed a bit high, the quality and thoroughness of the work more than justified the cost.

Ralph T.

The HVAC system was down in my mother in laws apartment. They came during a bad snow storm and promptly fixed it.

Deepa J.

These guys are organized, diligent, thorough, polite, knowledgable… etc etc. Great experience working with them.

Glenn M.

the compressor did not come on when the thermostats were switched to cool. We called Pack-Timco and they responded within the hour and fixed the unit with small repair. We have been using this company for 14 years and they have always provided top rate service. Their technicians are all top notch.

Steven D.

We went with Pack-Timco to install a new central air conditioning system. We had previously used them to install our previous one. Options and pros and cons of various systems were discussed. Job was done professionally on the date promised for the installation and rapidly and professionally performed. We could not be more pleased.

Zachary Cooper-Vastola

Great technicians and responsive service department.

Tom Beusse

Pack-Timco is a great service provider in every way. Even when its an emergency or the solution is challenging, they are with you side by side.

Stephen Lincoln

The service representative (Matt? ) was personable, explained what the problem was and fixed it promptly. I've always gotten great service from Pack-Timco. The office manager Sue is fantastic! She really stepped up in a difficult situation when I wasn't able to respond and gave us another shot. Much appreciated.

Skylar Smith

Awesome company and awesome people who work for them. Highly highly recommend them. We had an A/C unit installed in a commercial kitchen by them!

Roger Lavan

Had major a/c air handlers replacement. Jerry from Pack- Timco did a great job explaining what needed to be done and why. He completed job on time and on budget and his follow up post job was great.

Rick Routhier

Jerry, the technician, was awesome. Really knows his stuff and did a great job explaining the work, how to get the most from our system and how to avoid problems in the future.

Nicole Reynolds

The team at Pack-Timco is excellent. I have had to make a urgent calls and they are always quick to respond. Jerry is always professional, efficient and a pleasure to have working in the house

Michael Rosen

Work was done seamlessly. Jerry gave us a fair quote for the work and had it done in a few hours. He always responds immediately to all questions. This is the second time I used pack Timco and I coulnd’t be more satisfied

Mic Andre Soph

Successful quote, install of replacement home heating system by Pack-Timco. The furnace is higher efficiency than my 28 year old one that was original to single family home. Great communication throughout the process. The install was with a talented crew who got me 'in business' on schedule. Very fair and clear to understand proposals. I would recommend.

Melanie Barnard

Packtimco is truly excellent in every way. We had a very complex issue and they spent many hours figuring it out snd solving it. Hector Rojas and Nick Clark came immediately and spent the next 2 days making sure we were warm and happy after much worry on our part. The office answered our calls and remained patient throughout. We highly recommend these terrific and very capable people.

Megan McWhinney

Jerry and Angel came out to do our routine maintenance on 3 AC units. Jerry had done an excellent job of repairing our AC in May when it went down during a heat wave. They were both professional, transparent, and explained what the issues were and what the options were to repair. They take great care in their work and showed me filter options as one caused a bit more noise... they easily could have just done their work and left me wondering about the mystery sound. A great team that'll keep us coming to Pack-Timco!

Mark Blackman

Our geothermal system was installed by another vendor. We recently hired Pack-Timco under an annual maintenance agreement. When the A/C failed on our main floor, they sent a repair person that day. Jerry was able to trouble-shoot a flaw in the original installation. He discovered that the load was too much for the transformer that was originally installed. During his call, he was able to add a second transformer and things are working perfectly now.

Lavanya Shah

Jerry did the maintenance, and he was very professional, knowledgeable, capable, and friendly. He is great at problem solving as well as knowing how to avoid future problems. Cannot recommend him highly enough.

Kim Finnerty

HUGE shout-out to Jerry at Pack-TImco! My A/C went out Friday afternoon when the temperature was 90 degrees. After waiting over 24 hours for my home warranty company to call me back, I called Pack-TImco's emergency number and spoke with Jerry. I was prepared to have him come out for a call, and had even told him to go ahead, but he walked me through checking to see if the unit was plugged and frozen, which it was. He said there was nothing he could do if he came out and recommended I just leave the fan on for a few hours and then try the system again. Miracle! My air is back on and my house is cool again--and it didn't cost me a penny. Thanks so much, Jerry. Guess who I will be doing business with from now with my HVAC??

Kathy Mitchell

Jerry came to do our yearly maintance. He was very knowlegable, friendly, & personable while explaing what he was doing and what was going on with our system. Jerry is a definate asset to your company! Don't let him go!

Katharine O'Brien

I have been extremely pleased in all areas,- especially a very experienced technician (Jerry) and outstanding communication with all business personnel. I strongly recommend this company.

Judy Starr

Prompt, courteous, helpful, responsive service -- both for regular maintenance of system and when we needed to replace an ancient furnace in the attic. We have been with them for many years; they have always been there for us whenever we needed them. Highly recommended.

John Prokopek

Jerry provided excellent service. He fully explained what needed to done and why. He was very thorough and finished the job quickly and my dogs seemed to like him :) Pack-Timco in general is great. They provide excellent service and did a great initial AC installation.

John Brenia

Very professional, I would definitely do this project again with the same group.

Joe Gomez

Rich, who normally services our AC/heating system is always punctual, professional, knowledgeable and certainly a pleasure to do business with. He always goes above and beyond in any situation.

Jane Saunders

I have been a customer of Pack-Timco for over 30 years and I am so happy with this company. Not only are they knowledgeable but friendly, honest and so responsive. I always request Rich for our service maintenance. Rich knows are house, us and our pets. Last week our water heater stopped working and we called Pack-Timco at 11:30pm. We did not know Rich was on duty. Rich came right over.t. He checked everything out , made sure the gas line coming into the house was turned off. He reassured us we were safe and asked me to call the office in the morning. The next day on his lunch hour he called us to see how we were doing, told me he was just checking up on us. I just can not say enough about Rich, he is super!

Jane Pataki

Great company. Jerry reviewed what I needed, and then came as the lead installer with a team of two others, Javi and Andre. They were all efficient, competent, thoughtful, and great to have around. And they did a wonderful job!

James Tweedy

PT sent Jerry over to do the work. He did an outstanding job, and is a credit to the company!

Heike Sommer

Excellent install for our new construction and excellent ongoing service.

Harry Clark

Jerry got me up and running just now after 2 capacitors on the condenser failed. Quick, efficient, and a friendly guy. Many thanks.

Greg Bryson

Great installation And done on time

Gerry Mintz

We have used Pack-Timco for over 20 years. Their service has always been good and they are responsive when problems occur. The recent fall maintenance as performed by Jerry, who is very knowledgeable, capable and friendly. He does a good job explaining any issues he sees and helping us resolve the problems to avoid trouble in the future.

Gail Zawacki

Jerry was knowledgeable, kind, technical, fast, patience and professional. Thank for the incredible service!

Frank Lodato

The Pack-Timco service rep, Jerry P. was absolutely outstanding! His response time to our call , on a Sunday night, was extremely quick. I was impressed by his diagnostic skills and greatly appreciated his professionalism and enthusiasm regarding his work. If you are a Pack-Timco customer, I highly recommend getting a service contract with them. If you are not a Pack-Timco customer, I highly recommend considering them for your HVAC needs. Thank you Jerry P and Pack-Timco for keeping us cool! Frank Lodato FFld, CT

Ellis Rinaldi

Jerry and the whole team were fantastic. Thanks all!!!

Donna Malin

As usual, my maintenance service was thorough completed! Jerry was personable, very knowledgeable and took care to explain everything to me!

Deborah Sellon

Jerry was fantastic, incredibly knowledgable and professional. He got the entire maintenance job done fast and efficiently. He was patient, respectful and proficient in his explanations to my questions and he was happy to explain all the systems and how they work. I can highly recommend Pack-Timco and Jerry especially.

David Wrinn

I was referred to Pack-Timko by a relative that had a great experience with them putting in a Mini-Split system. I was contacted by Jerry who handled all the front-end engineering work and did a very comprehensive review of my home and needs. Jerry was extremely responsive with any questions or requests and put together a really good plan for us. Once that engineering work was completed, we had the work started within a few weeks for a 6 head Mitsubishi Mini-Split system. Moses and Tyrese were here for the whole week and really did a great job. Very neat work, always using tarps throughout the house and took great pride in the installation. Multiple other workers were here during the week with Mina finishing up the control work at the end. Overall, we are very happy with our decision and would wholeheartedly suggest the Pack-Timko team to any friends or family. Dave W

Charles Pascale

Dave was able to find the problem with our A/C unit and get it back working promptly.

caroline schuh

Jerry was exceptional-very professional, responsive and hard-working.It was important to him to deliver excellent service. We were happy with the job he did.

Carl Fluger

Jerry is pretty phenominal. Please send him to us again next time.

C Schneider

Pack-Timco was referred to me by a friend who swears by them. He was 100% right. Everyone I have interacted with has been honest and straightforward and easy to work with. The technical folks who come onsite have done great work and minimized any inconvenience for us. The one time we did have a unit fail under warranty, the team made sure everything was fixed at no cost to me. I am so glad I found this company.

Bo Marcus

Office scheduled us on short notice. Jerry (our tech) was friendly, attentive and did a great job.

Bill Jr.

Excellent company overall. We called about some water dripping from a unit they installed about 4 years ago. The maintenance man who came out, Jerry, was excellent. He was very knowledgeable, professional and fully explained everything he was doing and why. If possible I would highly recommend asking for Jerry if you need any maintenance done.

bia parente hittman

Jerry has been our technician the past few visits and he always does a thorough job. He always makes sure our units are safely running and will bring matters to our attention on site, fully explaining everything. Someone always follows up when recommendations are made on a service visit. We have used other hvac companies in the past and we couldn’t be happier with Pack-Timco.

Beth Kleckner

Glenn and team were great to work with. We received three detailed options for our HVAC replacement which allowed us to make the right decision for our property. Pack-Timco took care of applying for the city permit and the work was completed in one day. Our place is much more comfortable now and we would recommend Glenn and Pack-Timco with confidence.

Barbara Glinka

Excellent, professional service. Explained exactly what needed to be fixed and the cost of repair. Will most definitely continue using Pack-Timco

Angelica Keating

I would like to use Jerry again. He is pleasant and efficient.

Andrea R

Jerry came to the house. Changed out the vent and cleaned up a clogged line. He also help put the door back in place after having had to remove it to get to the unit. He did a great job.

Allison Wolter

Jerry went above and beyond to get our ac unit installed quickly. He gave us window units to use in the meantime. Great experience

Aldo Moschini

Jerry has done a great job through out the summer. Always very responsive and extremely pleasant. a pleasure working with him. Aldo

Addison Armstrong

We're a long-standing customer of PackTimco. They are very professional on the phone, and their technicians are experienced, thoughtful, diligent and thorough in the home. As a company, we know that they stay on top of issues and communicate effectively until a problem is solved. Their technician, Jerry, did our 6-month maintenance yesterday. He has been to our home before, and remembered to check on his prior work on our electric water heater as well as inspecting our heating system. He is a skilled operator, explained everything that he was doing, and provided a lot of confidence that he was dedicated to giving us the highest level of service. Thank you Jerry and PackTimco!